Shipping policy

<h2>Overview</h2><p>At The Backyard Collective, we work with trusted manufacturers and freight partners to deliver your order safely and on time. Please review our shipping terms carefully before placing your order.</p><hr><h2>Free Shipping</h2><p>We offer <strong>free standard shipping</strong> on all orders within the contiguous United States (lower 48 states). Orders to Alaska, Hawaii, Puerto Rico, and other US territories may require additional freight charges.</p><hr><h2>Shipping Timeframes</h2><p>Most orders are processed and dispatched within <strong>1–3 business days</strong> of payment confirmation. Estimated delivery times vary by product and supplier:</p><ul><li><strong>Standard products:</strong> 5–10 business days after dispatch</li><li><strong>Large freight items</strong> (robot lawn mowers, pergolas, large patio furniture sets): 7–14 business days after dispatch</li><li><strong>Made-to-order or custom items:</strong> Lead times will be specified on the product page</li></ul><p>Delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to carrier capacity, weather, or supply chain factors.</p><hr><h2>Freight Shipping</h2><p>Large or heavy items such as robot lawn mowers, pergola kits, and large patio furniture sets are shipped via freight (LTL) carriers. For freight deliveries:</p><ul><li>The freight carrier will contact you to schedule a delivery appointment</li><li>Someone must be present at delivery to sign for the shipment</li><li>Please inspect all packaging for visible damage before signing</li><li>Note any damage on the delivery receipt before the driver leaves</li></ul><p>Failure to note visible damage at the time of delivery may impact your ability to file a damage claim.</p><hr><h2>Order Tracking</h2><p>Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to reflect after dispatch.</p><hr><h2>Shipping Restrictions</h2><p>We currently ship to addresses within the United States only. We do not ship to PO Boxes or freight forwarders. Certain products may have additional shipping restrictions based on the manufacturer's policies.</p><hr><h2>Lost or Delayed Shipments</h2><p>If your order has not arrived within the estimated timeframe, please contact us at <a href="mailto:sean@streetwiseconsultancy.com">sean@streetwiseconsultancy.com</a> and we will investigate with the carrier on your behalf.</p><hr><h2>Contact Us</h2><p><strong>The Backyard Collective</strong><br>sean@streetwiseconsultancy.com<br>Monday–Friday: 9AM–5PM</p>