Shipping policy
Thank you for shopping with Aussie Backyard Collective. We're proud to be an Australian business, and we ship right across the country.
Where we ship
We currently ship to all states and territories within Australia. At this time we do not ship internationally.
How we ship
Because many of our products are large or bulky — such as robot lawn mowers, patio furniture sets, BBQs and gazebos — your order is delivered by freight or courier rather than standard post. The carrier used depends on the product size and your delivery location. Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.
Processing & dispatch
Orders are processed and dispatched within 1–2 business days of your order being placed. Orders placed on weekends or public holidays are processed the next business day. During sale periods or peak seasons, dispatch may take slightly longer, and we appreciate your patience.
Shipping rates
We offer the following shipping options within Australia:
- Standard shipping: flat rate of $9.95 per order
- Express shipping: $14.95 per order
- Free standard shipping on all orders over $99
Delivery timeframes
Once dispatched, estimated delivery times are:
- Metro areas: 3–7 business days
- Regional and remote areas (including parts of WA, NT and regional Australia): 7–14 business days
Large freight items may take longer depending on your location and carrier schedules. These are estimates provided by our carriers and are not guaranteed, as delivery times can be affected by location, weather, and carrier delays. For bulky freight deliveries, the carrier may contact you to arrange a suitable delivery time.
Incorrect addresses & failed deliveries
Please double-check your shipping address at checkout. We're not able to redirect parcels once they've been dispatched. If a delivery is returned to us due to an incorrect address or a failed delivery, we'll contact you to arrange re-delivery, which may incur an additional shipping charge.
Lost or damaged deliveries
Please inspect your delivery on arrival. If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us at support@aussiebackyardcollective.com or call 0475 899 909 and we'll work with you and the carrier to resolve it as quickly as possible.
Questions?
For any shipping questions, get in touch at support@aussiebackyardcollective.com or on 0475 899 909. For information on returns and refunds, please see our Return & Refund Policy.